Some people spend so long in front of those things you'd think they're getting paid to be there. Beats the alternative, though. My local walmart ripped its out because of theft -- though the employees' story is that customers kept nagging them about having to use the machines. You don't go from 90% self-check out to 10% checkout in a week because of old people who find it insulting to scan barcodes. Those same people might be old enough to remember the days when they told clerks what they wanted and the clerks went and got it for them -- none of this self-help business. (Of course, post COVID there IS a service for clerks to fetch items and then bring them to your car!)
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Some people spend so long in front of those things you'd think they're getting paid to be there. Beats the alternative, though. My local walmart ripped its out because of theft -- though the employees' story is that customers kept nagging them about having to use the machines. You don't go from 90% self-check out to 10% checkout in a week because of old people who find it insulting to scan barcodes. Those same people might be old enough to remember the days when they told clerks what they wanted and the clerks went and got it for them -- none of this self-help business. (Of course, post COVID there IS a service for clerks to fetch items and then bring them to your car!)
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